LET YOUR CUSTOMERS TELL YOU WHAT TO IMPROVE
LUCI tackles conversations with a humanistic approach to extract the most impactful factors of each customer’s decision.
LUCI’s position at the front-end of Voice of Customer programs makes her a great listener. Instead of limiting customers to a narrow range of potential answers, she opens the scope of the dialogue by letting customers choose to talk about what matters most to them at that moment.
With front-end artificial intelligence, there’s no need to guess what questions you should ask to get the most actionable responses. Candid feedback from customers gives you the power to eliminate potentially dangerous blind spots in your VoC that can hurt your bottom line.