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The Evolution of Voice of Customer Technology

A dynamic market requires dynamic solutions. Worthix’s AI-powered Cognitive Dialogue can capture insights based on your customers’ individual needs in real-time. ​

Think of us like an x-ray. We don't simply detect problems. We narrow it down to exactly where the pain lies within the experience, and the impact it has on customer decisions and churn. This way, you don't waste time and money figuring out where to target your efforts.

Self-adaptive Dialogues​

Our Cognitive Dialogue Technology (CDT) is evergreen and self-adaptive. The questionnaire doesn’t require design or updates since it continuously modulates according to customer responses. ​ ​

Worthix’s CDT not only stays relevant regardless of the current events in the market, it also continuously monitors shifts in customer expectations. This insight allows you to modify your value proposition accordingly.

Self-adaptive Dialogues​

Our Cognitive Dialogue Technology (CDT) is evergreen and self-adaptive. The questionnaire doesn’t require design or updates since it continuously modulates according to customer responses. ​ ​

Worthix’s CDT not only stays relevant regardless of the current events in the market, it also continuously monitors shifts in customer expectations. This insight allows you to modify your value proposition accordingly.

Evolve Your Customer Experience Surveys Into Scalable and Continuous One-on-One Conversations​

THERE’S A REASON MARKET LEADERS ARE MOVING TO WORTHIX​

Understand Customer Decisions and Expectations

Cognitive Dialogue Technology (CDT) is scientifically designed to identify why your customer buy, measuring the drivers that have the most impact on their decisions. Worthix detects if the experience delivered by a company is aligned with customer’s current expectations. This allows a better understanding of: Worthix can identify if the customer experience delivered by a company is aligned with their customers' current expectations and allow a better understanding of:

  • The decision making process of your customers
  • Top of mind competitors
  • Opportunities for improvement throughout the customer journey

This gives companies the power to evaluate whether their value propositions are the most "worth it" alternative to customers, despite their emotions, satisfaction, effort, and recommendation.

Ace the Competitive Landscape

Our analytics pinpoint and categorize the exact experiences throughout your customers' journey that drive purchases, and the ones that cause churn.

Our dashboard gives you a side-by-side comparison of your competition, allowing you to tactically chose your next move. 

  This gives decision-makers the confidence to invest in all the right places, boosting loyalty and overtaking your competition.  Use Worthix algorithms to simulate how and where you need to improve in order to catch up to your competitors or set aggressive goals that keep you in the lead.

Ace the Competitive Landscape

Our analytics pinpoint and categorize the exact experiences throughout your customers' journey that drive purchases, and the ones that cause churn.

Our dashboard gives you a side-by-side comparison of your competition, allowing you to tactically chose your next move.

  This gives decision-makers the confidence to invest in all the right places, boosting loyalty and overtaking your competition.  Use Worthix algorithms to simulate how and where you need to improve in order to catch up to your competitors or set aggressive goals that keep you in the lead.

Build the Right Emotional Connection

Every company in the market is measuring emotions and how they link to satisfaction and recommendation potential. But the decision is when the money flows. Are you giving that moment proper attention?

​ ​ While emotions do in fact influence decisions, we have found that brand identification and social proof have much higher impact on the customer’s ultimate decision to buy or not.

Evolve Your Customer Experience Surveys Into Scalable and Continuous One-on-One Conversations​

THERE’S A REASON MARKET LEADERS ARE MOVING TO WORTHIX​