Many Fortune 500 companies with satisfied customers are losing market share. Blackberry, Nokia, Kodak, and others were dying while still registering high Customers Satisfaction scores.
But what good is having satisfied customers if they're leaving you for the competition?
All these companies had satisfied customers, but an outdated value proposition. Their downfall was that customers' expectations had changed due to market innovations, and it was no longer worth it to remain loyal to an outdated offer, like QWERTY keyboards and analog film.
Worthix asks the right questions to get relevant answers. Our questionnaires aren't stuck in yesterday's value proposition. Our technology changes with the customer, keeping up with their speed of change.
No more dying and leaving your satisfied customers behind.