This 26-page guide provides a framework for implementing CX within your company and deliver experiences that your customers want.
- The best moments to survey your customers
- How to compare feedback gathered throughout customer journey
- How to understand customer decisions through surveys
- How to analyze feedback without being a data scientist
- The best way to share your insights throughout your organization
- How to engage co-workers to improve customer experiences
About the Authors
Founder & CEO at
Senior Content Producer, Worthix
Crystal Garrett has over 15 years of experience as a content producer for television, film, media, and technology. She has created content for several major companies including Netflix, Warner Brothers, Samsung, and Viacom.